Privacy policy

This Privacy Policy describes our online information collection, storage and disclosure practices and the choices you have regarding how your personal data is collected and used by us. By accessing and using our ProtoBots Platform, you expressly consent to the collection, use and disclosure of information through the Services as described in this Privacy Policy. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States. Please be advised that United States laws may not protect personal data the same as your jurisdiction; for example, the European Economic Area, United Kingdom and Switzerland do not consider U.S. privacy laws to be adequate. Personal Data That We Collect and How We Use It “Personal Data” is data that may be used to directly or indirectly identify you, including your name, email address, physical address, phone number or other information about you. The majority of such Personal Data is collected when you use our Services, purchase our Services or otherwise provide us with your contact information. When you use our Services, we collect and store personal data of our users, including but not limited to personally identifiable information (as such term is defined by applicable data protection laws) such as your full name, date of birth, contact details, email address, zip code, usage Information such as IP address, browser type, and pages viewed on our website, some cookies and other tracking technologies to collect information about your browsing behavior, and any other personal information that the user may provide. Your personal data is used for the purpose of delivering and managing the performance of the Services, as well as data relating to your use of the Services.

Cookies and Related Technologies

When you access or use our Services, we use, and may allow third parties to use, cookies which store certain information on your browsing device. Cookies identify the device from which you connect and in some cases could be used to identify you. We use different types of cookies. Some cookies are necessary as they are required for the operation of the Services, such as cookies that enable you to log into secure areas. You cannot opt-out of necessary cookies. We will not place non-necessary cookies on your device without your consent. You can consent to cookies through the cookie preference tool available through some of our sites where our Services reside, and you can withdraw consent using the tool. The cookie preference tool is device and browser specific. If you delete or clear cookies or change devices or browsers, you will need to reset your cookie preferences using the tool. In addition, you may use your browser settings to delete and reject cookies. However, erasing or not consenting to some types of cookies, through the tool or your browser settings, may prevent or limit your experience with the Services.

Non-necessary cookies include functional cookies which are used to recognize you when you return to our Services and enable us to personalize content to your preferences. We may also use analytical and performance cookies. For example, we use Hotjar in order to better understand our users’ needs and to optimize the Services and user experience (e.g., how much time users spend on which pages, which links they choose to click, etc.) and this enables us to build and maintain our Services with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. At this time, we do not recognize automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.

Disclosure of Personal Data

We do not sell, trade, transmit or otherwise transfer to third-parties your personal or sensitive data, including personally identifiable information, cookies, cached items, financial and payment information, authentication information, username, password, etc., that we gather from your usage of our Services other than (1) any necessary communication required to provide the Services to you, e.g., to generate output. By using the Services, you consent to us sharing input data and any other required data, which may include personal data, for the Services with these third-party systems. These data provided to the third-party systems are not used to train any models, absent explicit consent by you; (2) with our service providers, such as web hosting companies and payment processors. We take steps to ensure these parties use your personal information only to the extent necessary to perform their functions; (3) in response to a legal request or to comply with applicable laws and regulations and (4) with our affiliates and any successors-in-interest to our business. We do not disclose personal data to third parties for their marketing purposes.

Notifications and Communications from Our Site

Deleting Your Information

If you want us to delete your Personal Data and your account, please contact us at support@xopol.is with your request. We will take steps to delete your information as soon as we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

Personal Data Retention

We retain the Personal Data we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfil the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Users Rights and Obligations

Users have the right to access, modify, or delete the data submitted to obtain the Services. Users have the right to request the erasure of their data which is not necessary. Users are obliged to keep their Personal Data updated and must correct any information provided us by contacting us at support@xopol.is. User represents and warrants that all the data provided to us is true and correct and relates to you and not to any other person.

European Economic Area/United Kingdom/Switzerland Data Subjects.

If you are an individual located in the European Economic Area, United Kingdom or Switzerland and the General Data Protection Regulation or equivalent regulation (“GDPR”) applies to our processing of your personal information as a data controller, this section applies to you.

Lawfulness of Processing:

We process personal information on GDPR lawful bases, including: (1) it is necessary to perform contracts or to take steps prior to entering into a contract, including opening and administering accounts and selling and managing products and services; (2) it is necessary to comply with our legal obligations, including fraud prevention and investigation, enforcing our terms and conditions and regulatory requirements; and (3) it is necessary for the purposes of our and third party legitimate interests, including operating and expanding our business and analyzing, improving and marketing our Services. In some cases, when another GDPR legal basis does not apply, we may process personal information based on your consent. You may withdraw consent by contacting us at the email or postal address listed below, but the withdrawal will not affect the lawfulness of processing based on your consent prior to withdrawal.

Data Subject Rights:

You have the following rights to the extent provided by applicable law: (1) request access to your personal Information; (2) rectify your inaccurate personal information; (3) request that we restrict processing or object to the processing of your personal information; (4) request the transfer of your personal information; and (5) ask us to delete your personal information. These rights have important conditions and exemptions, and we reserve the right to deny or limit the response to these requests to the extent permitted by applicable law. We generally will not charge fees to handle requests; however, if your requests are manifestly unfounded or excessive, we may deny them or charge you a fee. To exercise your rights, please contact us at the email or postal address listed below. We will take reasonable steps to verify your identity before responding to any requests, with the level and type of verification depending on the nature of your request and/or the nature of the personal information involved in the request. We may deny or limit the response to requests where we are unable to verify your identity or we suspect fraudulent or malicious activity. If you are not satisfied with the way we handled your request pursuant to GDPR, you have the right to lodge a complaint with a European Union supervisory authority.

Security Policy

We take reasonable steps to protect personal data against unauthorized disclosure or loss. HOWEVER, NO DATA TRANSMISSION OVER THE INTERNET CAN BE GUARANTEED TO BE 100% SECURE. THEREFORE, WHILE WE STRIVE TO PROTECT USER INFORMATION WE CANNOT ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US. YOU ENGAGE IN SUCH TRANSMISSIONS AT YOUR RISK. If you believe your data is being improperly used by us or any third party, please immediately notify us via email at support@xopol.is.

Changes and Modification to our Privacy Policy

We reserve the right to change or modify this Privacy Policy at any time. In the event we make changes to this Privacy Policy, such policy will be re-posted in the “Privacy” section with the date such modifications were made indicated on the top of the page or we may contact you to inform you about the revisions with a link to the revised Privacy Policy. All changes are effective on the date listed at the top of this page and will apply to all information that we have about you. Your continued use of the services that we provide (“Services”) after any change is posted indicates your acceptance of the changes and your continued consent to our processing of your personal data. If at any point you do not agree to any portion of this Privacy Policy then in effect you should immediately stop using the Services. Because this Privacy Policy contains legal obligations, we encourage you to review this Privacy Policy carefully.

Contact Us

If you have any questions concerning this Privacy Policy or our information collection, storage and disclosure practices, please contact us at support@xopol.is